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Shipping Policy

Shipping Policy

We aim to deliver your items as quickly as possible, worldwide! All orders will be shipped via FedEx, USPS, or other carriers based on the delivery address.

Shipping Time

  • Delivery Time: Delivery times may vary depending on your location and the origin of the items.
  • Exclusions: Please note that weekends and public holidays are not included in the shipping time.

Shipping Costs

  • Minimum Costs: We aim to offer the best value by keeping shipping costs low.
  • Free Worldwide Express Delivery: Enjoy free express shipping on all orders worldwide!

Order Processing Time

  • Shipping Schedule: Orders are typically processed within 72 hours of payment confirmation.
  • Warehouse Hours: Our warehouse operates during regular business hours, Monday to Friday, and is closed on national holidays.

Estimated Delivery Time

  • Standard Shipping ($7.99): Estimated delivery time is 7 to 12 business days. Please note, this is an estimate and actual delivery times may vary.

Order Confirmation & Tracking

  • Order Status: You can track the status of your order under the Order History section on our website.
  • Tracking Information: Once your order ships, you will receive an email with tracking details. Alternatively, you can track your order directly on our site.
  • Tracking Delays: If you don't receive tracking info within 5 business days after payment, please reach out to us at service@formulaclo.com for assistance. Please allow up to 24 hours for the tracking number to become active.

Missed Delivery

  • Delivery Attempts: If the courier is unable to reach you, they will leave a message or card with instructions for re-delivery or pickup.

Shipping Issues

  1. Change of Address:
    If you need to change your address before shipment, please contact us with your order number, email address, and new address. We will confirm the change within 4 hours.
  2. Wrong Shipping Address:
    If you notice a wrong shipping address within 48 hours of receiving the tracking number, we may be able to correct it and recover your package. After this period, we will try to find a solution, but it's not guaranteed.
  3. Package Stopped by Customs:
    If your package is held by customs, we will notify you via email and arrange for a re-shipment. Please allow extra time for delivery.
  4. Tracking Number Not Updated:
    If your tracking number has not been updated for an extended period, we will either resend the package at no extra cost or offer a refund.
  5. Package Delivered But Not Received:
    If your package shows as delivered but you have not received it, we will first contact the carrier to confirm delivery. If the package is lost or stolen, we are not responsible, but we will work with you to find the best possible solution.

Additional Notes

  • Responsibility:
    • If the issue is on our end (e.g., damaged goods, lost packages), you won’t incur additional costs.
    • If the issue is on the customer's end (e.g., wrong address), you may incur additional costs.